Animal Resort and Spa,LLC

Subtitle

Office Policies

WE REQUIRE  FULL PAYMENT FOR BOARDING RESERVATIONS! IF YOU PICK UP EARLIER THAN YOUR SCHEDULED DEPARTURE DATE, YOU WILL BE CHARGED FOR THE ORIGINAL RESERVATION!

 NO CONFIRMATION - NO RESERVATION !

WE WILL MAKE EXCEPTION DUE TO EMERGENCY ONLY!  

Cancellation for grooming and boarding must be at least 24 hours in advance, otherwise a $25 fee will be charged.   

Owner has to provide current vaccination record for every pet entering our facility. All pets need to be at least 4 months old in order to stay with us. We will reserve the right to refuse to board female dogs in heat.

Annual DHLP(DHPP),Rabies,Bordatella for dogs. (Annual Bordatella vaccine for dogs has to be administered at least 3 days prior to boarding- sorry, no exceptions).

Annual FVRCP and Rabies are the required vaccines for cats. 

We reserve the right to refuse your pet or pets if no proof of current vaccines is provided at time of arrival.

We require your pet(s) to be flea free and recommend to have your pet on Flea and Heartworm prevention. If needed, we will administer Capstar(temporary Flea control)at an additional cost. 

Boarding reservations and grooming appointments should be scheduled in advance. 

We do make exceptions for true emergencies. Please, remember to book for major holidays at least 1 -2 months in advance.    

Due to high demand for boarding and grooming during the holiday and vacation season, please give us a courtesy call,if you need to change or cancel your appointment or reservation.   

All reservations during major holidays have to be confirmed 10 days prior to boarding. NO CONFIRMATION- NO RESERVATION!!

Major holidays: New Years, Valentines Day, Easter, Mother's Day, Memorial Day, 4th of July, Labor Day,Thanksgiving,Christmas.  

Pets that are not picked up at scheduled departure date and owner does not call to extend stay,will be considered abandoned. Abandoned animal will be released to Animal Control. Our Collection Agency will collect the outstanding balance.     

We appreciate your cooperation and consideration.